Seven deliberate steps, so what leaves the workshop is what arrives at your door.
- 7 Steps before it ships
- 0 Tools needed to assemble
- 10 Business days to dispatch
- $0 Shipping on every order
At a glance
The whole process
-
Quality control
Every part gets looked at before anything else happens. We check each piece against the job sheet and pull anything that is not right — a mark in the grain, an edge that is not clean, a finish that has gone on unevenly. It is far cheaper to catch it here than to have you find it in your dining room.
-
Test assembly
Before your piece is packed, we build it. The whole thing, start to finish, exactly the way you will. If a part does not line up or a connection feels wrong, we find out now rather than leaving you to discover it. Then we take it apart again for shipping.
-
Bagging
The piece comes back apart and each group of parts goes into its own protective sleeve. Like parts travel together, which keeps surfaces from rubbing against each other in transit and keeps moisture off the wood.
-
Numbering
Every bagged group is labeled with the number it carries on the assembly diagram. This is the small step that makes the difference between an hour of guesswork and ten minutes of following the sheet. Part 3 is labeled 3, and step 3 on the diagram asks for part 3.
-
Inner carton
The labeled parts are laid into an inner tray carton in the order you will need them. Opening the box in sequence means you are not emptying everything onto the floor to find the piece you want.
-
Void fill
Any space left around the parts is packed out with recycled cardboard. Movement is what actually damages furniture in transit — not the drop itself but the parts shifting and knocking into each other for a thousand miles. Filling the voids stops that.
-
Outer carton
The last step is the outer box: heavy-gauge kraft board, strapped closed. That is what takes the handling on the way to you, and it is why the piece inside arrives looking the way it looked when it left the bench.
Packing and delivery
What that means for you
-
Packed part by part
Every component is wrapped separately so nothing rubs against anything else on the way to you.
-
Ready to assemble
Parts arrive numbered with a one-page diagram that matches. No tools, no hardware to hunt for, and it comes apart again just as easily when you move.
-
Free shipping, every order
Every order ships free, with no minimum to reach. Larger pieces travel on a freight service that calls ahead to arrange a delivery window.
-
Recycled void fill
We fill the gaps with recycled cardboard and box the whole thing in heavy-gauge kraft. No foam peanuts, no plastic bubble to put in the trash.
Your piece leaves the workshop within 10 business days of your order being confirmed, and shipping is free on every order. Delivery inside the United States usually adds another 3 to 5 business days; Alaska, Hawaii and destinations abroad take longer. You will get a tracking number as soon as it is handed over, and if you need a firm date before you order, contact us.
We are still here after it arrives
We put this much care into the packing because we would rather not have to fix anything later. If something does go wrong in transit — a crushed corner, a part that did not make it — photograph the carton before you unpack it and write to us. We will sort it out, and you will not be arguing with a form to get there.
Shop the collection
