Return Policy
The Demontha Promise At Demontha LLC, we take immense pride in the craftsmanship and quality of our pieces. We want you to be perfectly satisfied with your acquisition. We do not hide behind complicated clauses or fine print; we stand behind our products and our word. If your order does not meet your expectations, we are here to assist you with a transparent and straightforward return process.
Return Policy Overview You may request a return within 14 days of receiving your order. We encourage you to experience the design in your space; however, to be eligible for a return, the item must be returned in its original condition, without any permanent damage or alterations, and in its original packaging with all accompanying documentation.
How to Initiate a Return
- Contact Us: Simply email us at info@demontha.com within 14 days of delivery to start the process.
- Ship the Item: We will provide you with instructions to return the item securely via UPS Express.
Refund Process If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
Shipping & Customs
- Shipping Costs: For returns, shipping costs and any applicable duties are the responsibility of the client, unless the return is due to a defect or an error on our part.
Damaged or Defective Items Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.
Contact & Return Address
Demontha LLC 12 Daniel Road Suite 318-437 Fairfield, New Jersey 07004 USA
Email: info@demontha.com Phone: +90 534 819 12 34
