Our Commitment to You
The Demontha Promise
We stand behind our craftsmanship with transparency, integrity, and a commitment to your complete satisfaction.
At Demontha LLC, we take immense pride in the craftsmanship and quality of our pieces. We want you to be perfectly satisfied with your acquisition. We do not hide behind complicated clauses or fine print; we stand behind our products and our word. If your order does not meet your expectations, we are here to assist you with a transparent and straightforward return process.
Return Policy Overview
Return Window
You may request a return within 14 days of receiving your order. We encourage you to experience the design in your space and ensure it meets your expectations.
Item Condition
To be eligible for a return, the item must be returned in its original condition, without any permanent damage or alterations, and in its original packaging with all accompanying documentation.
Refund Timeline
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank to post the refund.
Shipping Costs
For returns, shipping costs and any applicable duties are the responsibility of the client, unless the return is due to a defect or an error on our part.
Simple Process
How to Initiate a Return
Contact Our Team
Simply email us at info@demontha.com within 14 days of delivery to start the process. Our dedicated support team will respond within 24 hours.
Receive Instructions
We will provide you with detailed instructions and a return authorization to ship the item securely via UPS Express, ensuring your piece arrives safely.
Ship Your Item
Package your item carefully in its original packaging with all documentation. Ship using the provided instructions and keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your return, your refund will be processed within 10 business days to your original payment method.
Important Information
Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Quality Inspection
All returns are carefully inspected upon arrival. We ensure the item meets our return criteria before processing your refund to maintain our high quality standards.
International Customs
For international returns, any customs duties, taxes, or import fees are the responsibility of the customer. We recommend checking local regulations before initiating a return.
Questions? We're Here to Help
Contact & Return Address
Mailing Address
Demontha LLC
12 Daniel Road Suite 318-437
Fairfield, New Jersey 07004 USA
