The Demontha Promise
We take real pride in how these pieces are built, and we want you to be genuinely happy with what arrives. There is no fine print here and no maze to work through. If your order is not right, tell us and we will sort it out.
Your return window
You have 14 days from delivery to request a return. Unpack it, stand it where it is meant to go, and give it a few days in the room before you decide.
What condition the piece needs to be in
To be eligible, the piece must come back in its original condition — no permanent damage and no alterations — in its original packaging, with the assembly diagram and any parts that came with it. Because our furniture assembles and disassembles without tools, packing it back down is straightforward.
Normal signs of a piece having been assembled and used carefully are expected and are not a problem. Damage from misuse, from an accident, or from an attempt to modify the piece is not covered by a return.
How to start a return
- Write to us. Email hello@demontha.com within 14 days of delivery with your order number and a short note about what is wrong. We reply within one business day.
- Get your instructions. We send a return authorization and packing instructions, including which carrier to use and how to label the shipment.
- Pack and ship. Disassemble the piece, repack it in the original cartons, and send it with the instructions we provided. Keep the tracking number.
- Get your refund. Once the piece arrives and passes inspection, we refund your original payment method within 10 business days.
Who pays for return shipping
Return shipping is the customer’s responsibility, unless the return is because the piece arrived damaged, was defective, or was not what you ordered. In those cases we cover the shipping entirely and you are not out of pocket.
Damaged or defective on arrival
Please look your order over as soon as it arrives. If the carton is visibly damaged, photograph it before you open it. If the piece is damaged, defective, or simply the wrong item, contact us straight away with the photographs and we will replace it or refund it — whichever you prefer.
Refund timing
Approved refunds are issued to the original payment method within 10 business days of the returned piece passing inspection. Your bank or card issuer may take a few days beyond that to post the credit to your statement, which is outside our control.
Inspection
Every return is inspected when it reaches us. We check the piece against the return conditions above before releasing the refund. If something is wrong we will contact you and explain what we found rather than simply declining the request.
Warranty is separate
The 14-day return window is not the same as the warranty. Our pieces carry a 2-year warranty against defects in materials and workmanship, which runs well past the return window. If a fault appears later, contact us and we will help.
Where to send a return
Do not ship anything back before you have a return authorization from us. The correct return address depends on the piece and where it shipped from, so it is issued with your authorization — it is not the mailing address below. Unannounced returns are difficult to trace and will slow your refund down.
Questions
- Company
- Turkex LLC
- Mailing address
- 30 North Gould Street, Sheridan, WY 82801, United States
- hello@demontha.com
- Phone
- +1 307 998 9036
