Track Your Order

Every Demontha order is made to order, so the timeline has two parts: the days we spend building your piece, and the days it spends in transit. Here is how to follow both.

If you have an account

Sign in and open your order history. Each order shows its current status, and once your piece ships, the tracking number appears on the order page and updates as the carrier scans it.

Sign in to your account

If you checked out as a guest

You do not need an account. The order confirmation email we sent at checkout contains a direct link to your order status page — that link stays live for the life of the order, so it is the fastest route.

If you no longer have that email, write to hello@demontha.com with the order number and the email address you used at checkout, and we will send the tracking details back to you.

When does my order ship?

Because nothing sits in a warehouse waiting for a buyer, production starts after your order is confirmed. Your piece leaves our workshop within 10 business days. Transit inside the United States typically adds another 3 to 5 business days once the carrier collects the shipment.

You will receive a shipping confirmation with a tracking number the moment your order is handed to the carrier. If nothing has arrived by the end of the tenth business day, contact us and we will look into it the same day.

Reading the tracking status

  • In production — your piece is being built and quality checked. No tracking number exists yet.
  • Label created — the shipment is booked and the carrier has been notified, but has not yet collected it. Scans usually begin within one business day.
  • In transit — the shipment is moving. Long hauls can go a day or two between scans, which is normal.
  • Out for delivery — arriving that day. Larger pieces ship on a freight service that calls ahead to arrange a delivery window.

Something looks wrong

If tracking has not moved for several business days, if the carrier reports a failed delivery, or if the box arrives visibly damaged, tell us right away. Photograph the packaging before you unpack it if there is any visible damage — it makes the claim far easier to settle in your favor.

Write to hello@demontha.com or call +1 307 998 9036. We answer email within one business day.

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