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Our products are handmade from beech wood. All surfaces are treated with special oils prepared from VOC Free (Zero Volatile Organic Component) certified resins and waxes. Due to the nature of the wood, the products may show differences in tone and pattern compared to the product images. There may be some minimal roughness on the natural wooden surfaces with a 1 – 3 mm differences in product dimensions (+/-).
Our products are delivered disassemble, so some assembly is required. You can assemble the furniture in a matter minutes using only your hands, as no tools are needed during assembly.
Not suitable for outdoor use. It should not be kept in wet or excessively humid environments, and should be kept away from direct sunlight. To dust, please simply use a dry cloth. When moisture is required to clean, please use a slightly damp cloth or solid wood cleaners and avoid using harsh chemicals and cleaning products. Don’t place any hot objects such as pot or pans directly onto the wood either to avoid any damage.
To dust, please simply use a dry cloth. When moisture is required to clean, please use a slightly damp cloth or solid wood cleaners and avoid using harsh chemicals and cleaning products.
Your furniture will arrive disassembled, so some assembly is required.
No tools are needed when assembling your furniture, just follow the step by step instructions provided.
Delivery
All Demontha products are shipped directly from our factory in Istanbul once they are manufactured. As all our products are made to order, please note that there will be a production time of a few weeks. You can find the estimated delivery time on the product page. Once shipped, your items will be delivered by UPS in approximately a week.
Your order will be delivered to your door, not inside your property. We recommend arranging for 1-3 persons to be present during delivery, depending on the size and weight of the products being delivered. This ensures a smooth and efficient delivery process.
Returns
We accept returns within 30 days of the purchase date.
Item(s) must be:
In its original, undamaged and unused condition, disassembled and in its original packaging. If the original packaging is too damaged please use a similar sized box as the original.
Our returns address is as follows;
Genya Orman Ürünleri San. ve Tic. Ltd. Şti.
İOSB Keresteciler Sitesi
17. Sokak 18. Blok No:2
Başakşehir 34490
İstanbul
TURKEY
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