PRIVACY POLICY
Last Updated: 1 January 2024
At Demontha, we are committed to your privacy. This policy describes the information we collect, how we use it, and your rights and choices. By using any of our websites, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy. Please remember that your use of the Website is also subject to our Terms of Use. This policy only applies if you interact with us as a consumer. If you are a resident out of Turkey which our country based, please review our State Region Specific Privacy Policy to learn more about our privacy practices that apply to you.
Overview
In this section, we provide a brief overview regarding the types of information we collect, how we use it, whether we sell it, and how long we keep it. We provide more detail in the sections that follow.
What personal information do we collect?
We collect the following categories of personal information: Identifiers, Geolocation Data, Financial Information, Demographic Information, Audio or Visual Information, Internet or Other Electronic Network Activity Information, and Commercial Information.
How do you use my information?
We use your information to facilitate purchases, offer services, send promotional communications, improve our services, offerings, and customer relations, and administer your account. We also use it for analytics and legal and fraud prevention purposes.
Do you sell or share my information?
While we do not share consumer data in exchange for Money, as that term is defined under US Privacy Laws.
How long do you keep my information?
We retain your information for the period specified in our retention policy, unless legally required to keep it longer.
With this policy, we want to be transparent and open to you about the data and information we collect from you, how and for what purpose we collect it, how we use it, with whom we share it, and the controls we offer you to access, update and delete your information. If you still have questions about anything in our Privacy Policy, you can contact us.
| Company Name | GENYA ORMAN ÜRÜNLERİ SANAYİ ve TİCARET LTD. ŞTİ. |
| Address | IOSB Keresteciler Sitesi / 17. Sk No:2 34490 – Başakşehir / İstanbul / TURKEY |
Sources of Information We Collect
We collect information from the following sources:
You: we collect identifiers, like contact and shipping information; demographic information; financial information, like payment information; commercial information; audio recordings via customer service calls; and geolocation when you opt to pick up online purchases in store from you.
Third Parties and Service Providers: we collect identifiers, such as contact information, as well as demographic information from industry data consortiums and other third party data aggregators.
Passive/Technical Collection: we collect internet or other electronic activity, such as your interactions with our Website, using technologies such as cookies and from certain service providers, as well as using tools such as Google Analytics or Adobe Analytics (you can learn more about how they use data, and how you can control it, by reviewing Adobe’s Privacy Policy and Google’s Privacy Policy); we also collect geolocation data from your devices when you connect to store Wi-Fi or buy online and pick up in store, as described above
Here’s a little more detail on each of these categories.
Identifiers: first and last name, email address, mailing address, ZIP code, phone number
Geolocation Data: general location based on IP address; more precise location if you connect to Online Shopping.
• Note that collection of precise geolocation data may be deemed “sensitive” under certain U.S. state privacy laws; in order to collect data through Wi-Fi connections, you must connect to our store Wi-Fi, and then we use a service provider to collect certain device information, like device ID and location; additional personal information is only collected if you consent to that collection; to learn more about customer location and your choices from our service providers, visit www.smart-places.org.
• If you do not consent to precise geolocation, do not connect to our store Wi-Fi or share with us that you have arrived at the store for a pickup.
Financial Information: credit card, debit card and bank account information.
Demographic Information: information about your household and dwelling, gender, age range, income range, and other demographic information
Audio or Visual Information: customer service audio and security video recordings.
Internet or Other Electronic Network Activity Information: IP address, user agent, and activity on and interaction with our Website, including via managed chat or chatbot functions.
Commercial Information: information about products or services you purchased, or considered buying, from us.
How We Use Your Information
We may use your information in the following ways:
To facilitate your purchases: we may use identifying, financial, and commercial information to process your order and payment, connect that order to your account, ship the order, provide you with technical support and assistance, and communicate with you about the purchase via phone, managed chat, text, email, or other means.
To offer services: we may use your identifying and commercial information to offer you services such as a Gift Registry, Design Services, the Trade Program, or customer service support (e.g., via email, phone, text, or chat); we use your precise geolocation to bring your purchase to your car when you opt to use our Buy Online.
To send you promotional communications: we may use your identifying and commercial information to contact you by email, send you a push notification on your phone, or mail you our catalogs to inform you about products, services, and promotions that we think will be of interest to you.
To improve our services, offerings, and customer relations: we use your internet or other electronic network activity information to understand how our services are used, including how you interact with our Website and advertising, in order to make improvements to our Website; we also use commercial information and information you provide to us through feedback, surveys, suggestions, and other communication channels to provide you with a more personalized shopping experience and to improve our services, offerings, and customer relations.
In connection with your account: there are certain scenarios in which orders you place while not logged into your online account will be visible in your account order history; in particular, online orders placed as a guest, orders placed with the call center, and orders placed in store will be visible in your online account order history if an email address provided during the transaction matches the email address associated with the online account, or if you paid using a credit card that is a saved payment method in the online account.
For analytics: we use your identifying information, internet or other electronic network activity, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics.
For legal and fraud prevention purposes: we may use your information to comply with our legal obligations, protect your rights, our rights, and others’ rights, and prevent fraud and abuse.
How We Share or Disclose Your Information
We may share or disclose your information in the following ways:
Online advertising: we contract with trusted partners to provide more tailored advertising relevant to your interests, such as by placing our banner advertising on other websites. These companies collect information from us about your visits to our Websites and stores, and your interaction with our products and services. We may track this information across the different devices you use to access the Websites. These companies do not collect EU IP addresses for the purpose of advertising, and we do not place banner advertising on other websites for customers identified as being from EU locations.
Sharing with vendors: in order to serve you better, we may contract with other companies to help us process information and to provide us with other services. Their assistance can help us fulfill customer orders, manage, store, enhance, and analyze customer data, send marketing, run promotions, and provide other services. For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our shipping vendor, allowing you to access their online delivery scheduling system. Our shipping service providers use your information strictly to coordinate and complete your shipment. We may also store customer service communications such as texts or chats with a trusted service provider. A service provider may also store information about your interactions with our website for analytics purposes.
Prevent fraud and abuse: we review transactions internally on a regular basis to identify potential concerns, and we partner with select outside companies to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses, and other types of malware do not interfere with our ability to provide the best possible products, value, and services to you and to our other valued customers.
Protect your rights: we will share information in an emergency or to protect the safety of any person and if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
Protect our rights and comply with our legal obligations: we cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical, or legally actionable activity; or to comply with the law.
Your Rights & Choices
Consistent with our commitment to respecting your privacy, we want to provide you with more details on your rights and choices concerning your personal information.
Rights
Some rights are only legally required in certain states. However, because privacy and transparency are top priorities for us, we will endeavor to provide these rights to all customers. We reserve the right to update this policy at any time.
Right to Know: you can ask us to give you information about our collection and use of your personal information. Specifically, you can request we provide you one or more of the following: the categories of personal information we collected about you; the categories of sources from which we collected your personal information; our purposes for collecting or sharing your personal information; the categories of third parties to whom we disclose your personal information; and the specific pieces of personal information we collected about you. You can also ask that we provide you a copy of your information in a commonly used, machine-readable format.
Right to Delete: you can ask us to delete your personal information that we collect or maintain about you. Deletion may consist of de-identifying your information, as permitted by law.
Right to Correct: you can ask us to correct any inaccurate personal information that we have about you.
Right to Opt-Out of Sales: you can ask us to not sell your information.
Right to Opt-Out of Targeted Advertising: you can ask us not to make your information available to third parties for cross-context behavioral advertising (a concept generally known as targeted advertising).
For residents of California, Colorado, Connecticut, and Virginia, Canada, Europe Union, Japan, Republic of South Korea, if we did not honor your request in full, you can file an appeal by contacting us at info@demontha.com.
In the subject line, please write: Data Subject Right Appeal – [Full Name]. The body of the email should include: (1) your name, (2) the date of the decision you are appealing, and (3) an explanation for why you disagree with that decision. We will contact you if we need more information.
How Long We Keep Your Information
We maintain an internal data retention policy, which reflects retention schedules that are reasonably necessary and proportionate to achieve the purposes for which data was collected. We will dispose of data in accordance with that policy. Note that we may need to keep information longer in certain circumstances, such as when it is required for legal compliance.
Dispute Resolution and Waiver of Certain Rights
We are committed to resolve complaints about your privacy and our collection or use of your personal information. Please direct your inquiries or complaints to info@demontha.com.
Please refer to our Terms of Service for details about dispute resolution, and waiver of certain rights.
Privacy Policy Updates
Our efforts to bring you new services, ideas, and partners may make it necessary to amend our Privacy Policy. We will notify you of such changes by posting a notification on our Website or by other means.
GENYA ORMAN ÜRÜNLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ appointed Miraç Bektaş as the Turkey representative. You can contact the representative at the following address or via the Data Subject Application Form on the site:
| Address | IOSB Keresteciler Sitesi / 17. Sk No:2 34490 – Başakşehir / İstanbul / TURKEY |
| Phone | +90 212 675 03 45 / +90 554 994 34 57 |
| Fax | +90 212 670 02 53 |
| info@demontha.com |